PAYMENT

We don’t confirm bookings until a pre payment or deposit has been received.

We recommend prepayment to guarantee your place in classes or the availability of equipment. If you prefer, you can pay upon arrival, but we only confirm reservations after receiving the deposit of 20%.

If you want to know exactly how much you need to pay, please ask us in advance by email or WhatsApp, and we will quote you the amount.

Payments are in cash, credit card, bank transfer, Revolut, Wise or PayPal.

REFUNDS

Refunds for classes will only be issued if weather conditions prevent the classes from taking place. When renting equipment, we are not responsible for lack of wind or waves, therefore we do not offer refunds. 

 Please note that refunds are not given for days missed due to illness, injury or simply deciding to take a rest day, or partake in another activity. This also includes airport transfers booked but not used. 

 On occasion, it can happen that we may have to end a session early, or not let people in the water. almost inevitably this is due to weather condition being unsafe or unviable, and we cannot refund for this. 

 Our instructors will do their best to maximise your time in the water every day.

ALTERATIONS AND TERMINATION

Very occasionally a situation may arise in which we may have to make an alteration to a clients booking, which we reserve the right to do. the change would only be a slight one, and we will endeavour to inform you as soon as it happens.

Customers must respect and observe the center's instructions. In all cases where a customer behaves dangerously or disrupts the course, we reserve the right to expel them from the center without a refund.

In case we notice improper riding behavior from your side, we reserve the right to terminate your rental  without refund and not rent to you again. The center may refuse to rent equipment due to adverse weather conditions.

If we feel that you’ re behaviour is unacceptable, or if you disrespect other clients, local residents or us, we reserve the right to terminate your stay with us immediately with no refund.

 DISCLAIMER

The client is responsible for the equipment assigned to them, all equipment must be returned in the same condition. 

Equipment used in classes is covered for damage by our insurance, but this does not include damage due to misuse or loss of equipment.

We do not offer insurance for equipment rentals for this reason we always advise our clients to have good travel insurance before coming to us.

• We are not responsible for losses, theft, or property damage during your stay. Without this insurance all damages will be changed according to the repair price list the repair fee depending on the damage , in case of a total damage by the recommended retail price. The customer is obliged to inform the staff of any damage caused during or found before sailing.

We are fully insured for personal injury and 3rd party injury/damage that may occur, but be aware that when practicing this type of sport, you must be responsible for your actions and consequences.

Outside of our supervised zone and time, you are not covered by our insurance, you are acknowledging that has the potential to be a dangerous sports, that inherent risks are involved and that the Windsports center is not responsible for the consequences of your actions.

You must operate the rented kiteboarding equipment in a reasonable and safe manner so as not to endanger the lives of persons or property of any individual. In case you cause an accident you have and will claim the full responsibility. 

Must comply with local, national and international safety guidelines. Wearing a life west is legally required.

We hope you understand and accept all this. its just to minimise confusion, and then you can enjoy your holiday to the maximum 

GENERAL TERMS AND CONDITIONS :

• BOOKING TERMS
  
  When you request us to make a reservation, you must provide us with your identification information including, but not limited to, your name, contact telephone number, age, and email address.

• Your online booking request will be accepted automatically. If the item is out of stock and the service is inactive on our website, you can make the online payment immediately to guarantee your reservation. Orders placed through our contact form will only be confirmed after advance payment or deposit, as agreed.

  • The booking will be reserved until the pre-payment of an agreed deposit is received and the required online check-in forms are completed. Failure to complete payment within 48 hours of making the booking, will result in expiration of the booking.
  
  

  You may communicate any desire to change your reservation at any time prior to your arrival (subject to the cancellation provisions set out below). We will use all reasonable endeavors to accommodate your requested changes, although we cannot guarantee that we will be able to do so.

  • All activity schedules, lesson times, and related service timings are indicative and may be changed at any time prior to or during the provision of services in order to ensure safety, operational efficiency, or due to weather or environmental conditions. Guests are responsible for verifying their scheduled lesson times and ensuring their presence at the designated meeting point at the correct time. The companies shall not be liable for any missed activities resulting from a guest’s failure to verify the schedule or to attend at the assigned time and location. No refunds, credits, or rescheduling will be offered in the event of a no-show or failure to attend as scheduled.
  
  

  CHILDREN

  • For the safety and wellbeing of all participants, parents or legal guardians are required to accompany their children under 16 throughout the duration of the aquatic sessions. We do not provide child care services, and it is the responsibility of parents or guardians to actively supervise and care for their children during the program.
  
  

  Children must be comfortable in the water and capable of swimming confidently. This ensures their safety and allows for effective communication during our watersports activities.

  Our instructors speak different languages, which helps with communication with children of different nationalities, but this does not mean that we will always have an instructor for your native language. Please let us know before booking your child's lesson.

  EQUIPMENT RENTAL

  • You will get information about the wind force and direction before surfing directly at the center from the staff. 

   In order to rent materials (daily and hourly) you have to leave an ID card at the center. That will be returned at the end of the rental period when payment has been made.

  The rental equipment can be used only during the opening times. There is no rescue provided out of the opening times.

  The rental service starts when you receive the equipment and ends when you return the equipment. Additional fees will apply to the customer who exceeds the agreed rental time.  The minimal time for renting is 1 hour. If a customer decides to end the session earlier than planned, he/she will be not refunded the unused time.

   In the counting of hiring hours, fraction of hours will be not considered.

  The hired equipment is personal and cannot be lent to other people: if people use the same equipment, the price will be increased according to our pricelist.

   Depending on the location, the places for practicing the sports are different. 

   

  In the Algarve, windsurfing and wingfoiling are only allowed in front of the center, and kitesurfing is only allowed in the Alvor lagoon during opening hours.

  In Boa Vista, kitesurfing, wingfoiling, and windsurfing are only allowed in front of the center and during opening hours.

  Do not ride in areas or conditions which exceed your sailing skills. Kitesurf clients has to ride in areas as explained from the center staff.

   It is possible to change the material by asking the staff, without additional charge.

  You must be in good physical condition and have no medical condition that may interfere with the practice of activities. You are not pregnant. You have no mental impairment that may affect your judgment of danger and information given during the practice of the sport. You are an open water swimmer. You must be able to swim in open water at least 20 minutes with winds over 11 knots. You are not under the influence of alcohol or drugs and you will not be during any of the kiteboarding activities.

  KITESURF

   To rent kitesurfing equipment, you must have at least IKO Level 3K certification. If you do not have this certification, we reserve the right to verify your level and refuse rental if you do not meet the required level.

  During the verification process for renting kitesurfing equipment, you must:

   Demonstrate your knowledge of the priority rules (ROW rules)

  Set up and launch the kite correctly

   Have full control while walking on the beach with the kite and board

   Bodydrag upwind (without the kiteboard)

   Ride and stay upwind (exit more upwind from where you entered)

   Handle the kitesurfing equipment with care and keep safe distance from hazards

  If the kite level is insufficient for rental or kitesurf, the voucher will be changed into lessons or supervision.

  You are fully responsible for the rented kitesurfing equipment and the correct  preparation for the kite lift. The center team does not take any responsibility in case of tumbled lines or inverted kite lines etc. If the kite cannot be released, when the kite is not able to start, we will be charged as booked according to the price list.

  You will use the provided helmet and impact vest for your safety. You confirm you are aware of all the safeties of the equipment (quick release/disconnect) and will activate them in case of need.

  You know and understand the worldwide kiteboarding rules ‘RIGHT OF WAY’ and will respect and follow them. Also you know how to self rescue and body drag upwind.

  The hirer knows and complies with all international navigation rules applicable to sail powered craft (give way to all swimmers, snorkelers, paddle boat and beginners).

   Slow down in shore areas.

  For your own safety it is obligatory to sign in and sign off at the safety-list when you go riding and inform the center in case you want to surf outside of the designated area.

  RESCUE

   If you need to be rescued by boat, use the international distress signals – wave your hands above your head. If you are far offshore from the beach, wave your rig out of the water to be seen. If the equipment breaks not caused by the hirer, rescue trip will not be charged. All other rescues must be paid cash (50 Euro per person/rescue).

  EQUIPMENT CARE

  It is allowed to leave the material (max. 15 min.) at the beach like follow:

  The kite with the leading edge to windward and the board should be left on top (fins upside).

  Windsurfing kit should stay with the fin down and the sail leeward to the board;

  The wing should always be attached to the surfboard or other anchor point on the beach using the leash.

  It is forbidden to leave the material on the shore or in the water unattended, even for short periods.

  Do not leave the gear longer than 15 minutes in the sun during the break.

  Wetsuits, lifejacket and harnesses have to be washed with fresh-water before they are returned to the center.

  LESSONS 

  Please always indicate your level honestly otherwise you may not get the ideal class  for you and put your safety at risk.

  If you want a multi-day package you must book on the first day otherwise we cannot guarantee your place on the following days.

   Please note that due to security reasons all courses incl. material will be held with the center equipment. Courses cannot be held with private equipment except “private lessons”, „advanced courses“ and “supervisons”. There is no price reduction in case you use your private equipment during the course.

  • You are fully responsible for your private kite equipment and the correct preparation for the kitesurf. The center team does not take any responsibility in case of tumbled lines or inverted kite lines etc. When the kite is not able to start, the kite lift can’t be continued but will be charged as booked. Optionally a rental kite can be rented if available, according to the price list.

   

  STORAGE

  For privately stored material assumes the Center does not cover damage caused by outside influences or theft.

  The center will not take any responsibility about the private equipment in general and during shuttles, trips and courses etc. in case of damage or loss.

  AGREEMENT

  When you book a rental service from Wind Sports Center you understand and agree with our Privacy Policy and our Terms of use as well.